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Meeting the Challenges of Delivering Specialised English Language Training for University Staff

Caroline Mary de Bohun Clark, Katherine Ackerley

Abstract


The drive for internationalisation in European universities, and the resulting increase in English-taught programmes and international students, is bringing new challenges to university language centres. While many universities now offer linguistic and methodological training to the lecturers involved, it is essential that adequate training is also made available to non-academic staff. In 2015 the University of Padova Language Centre was asked to train administrative staff who deal with international visitors and students, many of whom lack effective communication skills in the local language. The language teachers involved find themselves in a new role, with challenges that differ from those associated with teaching students. This paper discusses how the specific language learning needs of university administrative staff are met by highly qualified and experienced university language teachers. It examines participant feedback and suggests training solutions that could enhance communication within an increasingly international academic community.


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References


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DOI: https://doi.org/10.7358/ling-2019-002-deac



 


Linguæ & - Rivista di lingue e culture moderne
Registered by Tribunale di Milano (06/04/2012 n. 185)
Online ISSN 1724-8698 - Print ISSN 2281-8952


Dipartimento di Scienze della Comunicazione, Studi Umanistici e Internazionali: Storia, Culture, Lingue, Letterature, Arti, Media
Università degli Studi di Urbino Carlo Bo


Editor-in-Chief: Roberta Mullini
Editorial Board: Maurizio Ascari - Stefano Beretta - Antonio Bertacca- Tania Collani - Chiara Elefante - Marina Guglielmi - Maryline Heck - Richard Hillman - Reinhard Johler - Stephen Knight - Cesare Mascitelli - Sonia Massai - Aurélie Moioli - Maria de Fátima Silva - Bart Van Den Bossche 

Editorial Staff: Margaret Amatulli - Alessandra Calanchi - Riccardo Donati - Ivo Klaver  - Massimiliano Morini - Antonella Negri - Luca Renzi


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